MASTER LIST OF HOTEL & LODGE REOPENINGS

High-end African travel is on the way back, and our tribe are helping lead the industry’s recovery. But the landscape is looking a little different these days, making it more important than ever for hotels and lodges to share the most up-to-date information with buyers booking safe, socially distant travel.

That’s why we’ve reached out to our community and asked for the latest news on hotel reopening dates, amenity availability, cancellation policies and health precautions. This page will be updated regularly if suppliers make changes to their details, or new properties join the list – so bookmark this one-stop reference point as your new, go-to travel industry resource.

If you’re a We Are Africa exhibitor and you don’t see your brand name included, just complete the survey and our team will get you added.

Hotel Name and Location	Currently Open?	Available Amenities	Outdoor Space?	Cancellation Policy
255Uncharted Tanzania	No		Yes	Cancelation policies now extremely flexible with zero cost postponement charges (subject to availability)
African Bush Camps Botswana, Zimbabwe	Yes		Yes	45 days prior to arrival.
Alex Walker’s Ngare Serian Tanzania	Yes		Yes	Cancellation for COVID-19 reason more than 46 days before arrival = 5% of the total safari cost handling fee.
Alex Walker’s Nkorombo Camp Tanzania	REOPENING 01/06/21		Yes	Cancellation for COVID-19 reason more than 46 days before arrival = 5% of the total safari cost handling fee.
Alex Walker’s Serengeti South Camp Tanzania	REOPENING 20/01/21 - 15/03/21		Yes	Cancellation for COVID-19 reason more than 46 days before arrival = 5% of the total safari cost handling fee.
Alex Walker’s Serian - Serengeti Lamai Tanzania	Yes		Yes	Cancellation for COVID-19 reason more than 46 days before arrival = 5% of the total safari cost handling fee.
Alex Walker’s Serian - The Original Tanzania	Yes		Yes	Cancellation for COVID-19 reason more than 46 days before arrival = 5% of the total safari cost handling fee.
All Radisson Hotels within South Africa South Africa	Yes		Yes	Can be viewed on: www.radissonhotels.com
Amakhosi Safari Lodge & Spa South Africa	Yes		Yes	Deferred Travel Rate Freeze for deferred travel prior 15 December 2021; Confirmed bookings requires deposit. Cancellations due to COVID19 reasons, no cancellation fees apply.
andBeyond Bateleur Camp Kenya	Yes		Yes	48 HOURS PRIOR - 100% refund / credit for future travel. 48 HOURS TO ARRIVAL - Credit for future travel.
andBeyond Klein's Camp Tanzania	Yes		Yes	48 HOURS PRIOR - 100% refund / credit for future travel. 48 HOURS TO ARRIVAL - Credit for future travel.
andBeyond Lake Manyara Tree Lodge Tanzania	Yes		Yes	48 HOURS PRIOR - 100% refund / credit for future travel. 48 HOURS TO ARRIVAL - Credit for future travel.
andBeyond Mnemba Island Tanzania	Yes		Yes	48 HOURS PRIOR - 100% refund / credit for future travel. 48 HOURS TO ARRIVAL - Credit for future travel.
andBeyond Ngala Safari Lodge South Africa	Yes		Yes	48 HOURS PRIOR - 100% refund / credit for future travel. 48 HOURS TO ARRIVAL - Credit for future travel.
andBeyond Ngala Tented Camp South Africa	Yes		Yes	48 HOURS PRIOR - 100% refund / credit for future travel. 48 HOURS TO ARRIVAL - Credit for future travel.
andBeyond Ngorongoro Crater Lodge Tanzania	Yes		Yes	48 HOURS PRIOR - 100% refund / credit for future travel. 48 HOURS TO ARRIVAL - Credit for future travel.
andBeyond Phinda Forest Lodge South Africa	Yes		Yes	48 HOURS PRIOR - 100% refund / credit for future travel. 48 HOURS TO ARRIVAL - Credit for future travel.
andBeyond Phinda Homestead South Africa	Yes		Yes	48 HOURS PRIOR - 100% refund / credit for future travel. 48 HOURS TO ARRIVAL - Credit for future travel.
andBeyond Phinda Mountain Lodge South Africa	Yes		No	48 HOURS PRIOR - 100% refund / credit for future travel. 48 HOURS TO ARRIVAL - Credit for future travel.
andBeyond Serengeti Under Canvas Tanzania	Yes		Yes	48 HOURS PRIOR - 100% refund / credit for future travel. 48 HOURS TO ARRIVAL - Credit for future travel.
andBeyond Tengile River Lodge South Africa	Yes		Yes	48 HOURS PRIOR - 100% refund / credit for future travel. 48 HOURS TO ARRIVAL - Credit for future travel.
Angama Mara Kenya	Yes		Yes	Should travel into Kenya be prohibited by law from country of Origin or by Kenya then Angama will postpone up to 12 months from original travel dates.
Asilia Kenya: Ol Pejeta Bush Camp, Rekero, Naboisho Kenya	Yes		Yes	Various flexible Covid terms for new bookings. Standard terms for existing bookings. Please enquire directly for full details.
Asilia Tanzania: Oliver's Camp, The Highlands, Namiri Plains, Sayari, Jabali Ridge, Roho ya Selous, Matemwe Lodge, Beach House and Retreat, Olakira Tanzania	Yes		Yes	Various flexible Covid terms for new bookings. Standard terms for existing bookings. Please enquire directly for full details.
AtholPlace House & Villa South Africa	Yes		Yes	3 weeks before arrival
Azura Benguerra Mozambique	Yes		No	We allow fair cancellations where the traveller was affected and prevented to travel to our property because of COVID related restrictions.
Belmond Eagle Island Lodge South Africa	Yes		Yes	All new and existing reservations made before March 31, 2021 for arrival on or before June 30, 2021* can be changed or cancelled without charge from Belmond up to 7 days prior to arrival. From 01 October 2020 until 30 June 2021, if, less than 7 days prior to a scheduled check-in, new government travel restrictions come into force which affect either Belmond’s ability to perform that booking or our guests’ ability to travel to us, guests will be able to either change their booking without charge, or cancel without charge and receive a full refund of any amounts paid to Belmond. In the event that a guest tests positive for COVID-19 at any time during the 14 days prior to their scheduled date of arrival with us, we ask that they do not travel and contact us immediately to discuss their options. Guests will be able to change their booking without charge, or cancel without charge and receive a full refund of any amounts paid to Belmond. Guests who choose to change a booking will be able to select a stay before 31 December 2021, and any initial deposit already paid will be valid for use against the revised booking
Belmond Mount Nelson Hotel South Africa	Yes		No	https://www.belmond.com/legal/coronavirus
Belmond Savute Elephant Lodge South Africa	Yes		Yes	All new and existing reservations made before March 31, 2021 for arrival on or before June 30, 2021* can be changed or cancelled without charge from Belmond up to 7 days prior to arrival. From 01 October 2020 until 30 June 2021, if, less than 7 days prior to a scheduled check-in, new government travel restrictions come into force which affect either Belmond’s ability to perform that booking or our guests’ ability to travel to us, guests will be able to either change their booking without charge, or cancel without charge and receive a full refund of any amounts paid to Belmond. In the event that a guest tests positive for COVID-19 at any time during the 14 days prior to their scheduled date of arrival with us, we ask that they do not travel and contact us immediately to discuss their options. Guests will be able to change their booking without charge, or cancel without charge and receive a full refund of any amounts paid to Belmond. Guests who choose to change a booking will be able to select a stay before 31 December 2021, and any initial deposit already paid will be valid for use against the revised booking
Birkenhead House South Africa	Yes		Yes	New Bookings From 1 November 2020 Cancellation due to limited COVID19 reasons - 48 hours prior arrival = no penalty. For cancellation policies, contact property.
Boschendal South Africa	Yes		Yes	For all new bookings made for stays until 21 December 2020, cancellation without penalty is permitted up to 7 days prior to arrival date. Full prepayment required at time of booking.
Buhoma Lodge / Ishasha Lodge / Hotel No 5 - Uganda Uganda	Yes		Yes	Upon enquiry
Bukela Game Lodge - Amakhala Game Reserve South Africa	Yes		Yes	Cancellation Policy: valid 01 April 2020 until 04 April 2021: Up to 48 hours = No penalties 48 hours prior = 80% No show = 100%
Camissa House South Africa	Yes		Yes	In the event of cancellation due the below limited Covid19 reasons no cancellation fees will be levied.
Camp Hwange Zimbabwe	Yes		Yes	All reservations are subject to cancellation policy once Agent confirms booking in writing: Should booking be cancelled between 120 and 61 days prior arrival, 20% of contracted rate applies.
Camp Kalahari Botswana	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Camp Moremi Botswana	Yes		Yes	All new bookings may be deferred or cancelled and refunded latest 48 hours prior to arrival due to COVID-19 related travel restrictions* or COVID-19 related illness .
Camp Okavanago Botswana	Yes		Yes	All new bookings may be deferred or cancelled and refunded latest 48 hours prior to arrival due to COVID-19 related travel restrictions* or COVID-19 related illness .
Camp Sossus, The Nest @ Sossus, Huab Under Canvas, Galton House, Camp Onduli Namibia	Yes		Yes	48 hours for COVID-related cancellation
Camp Xakanaxa Botswana	Yes		Yes	All new bookings may be deferred or cancelled and refunded latest 48 hours prior to arrival due to COVID-19 related travel restrictions* or COVID-19 related illness
Cape Town Helicopters South Africa	Yes	N/A	Yes	Currently 24 hours in advance
Cardamom House by Secluded Africa Kenya	No		Yes	Should COVID regulation changes affect the arrival of a guest, we are happy to refund the guest. Outside of COVID reasons, normal cancellation policy applies.
Chada Katavi Tanzania	No		Yes	Confirmed bookings cancelled: More than 61 days prior arrival: 20% fee 30 and 60 days prior arrival: 100% fee Less than 30 days: 100% fee
Cheetah Plains South Africa	Yes		No	Covid Terms & conditions available on email Standard terms & conditions for non covid
Chele Chele Villa Tanzania	Yes		Yes	No cancellation charges while Covid 19 pandemic continues.
Chitwa Chitwa Private Game Lodge South Africa	Yes		Yes	Confirmed bookings - No refund, only credit. We will waive Covid-19 related cancelation penalties up to 30 days, 14 days and 24-hours prior to arrival.
Chobe Game Lodge Botswana	Yes		Yes	All new bookings may be deferred or cancelled and refunded latest 48 hours prior to arrival due to COVID-19 related travel restrictions* or COVID-19 related illness
Chobe Savanna Lodge Namibia	Yes		Yes	All new bookings may be deferred or cancelled and refunded latest 48 hours prior to arrival due to COVID-19 related travel restrictions* or COVID-19 related illness
Chui Lodge Kenya	Yes		Yes	We have reduced our payment policy deadlines and are offering full refunds or postponement of trips if affected by covid-19 or travel restrictions
Coral Lodge Mozambique	Yes		Yes	If the client cannot travel due to travel restrictions or fear of infection, 100% refundable.
Deka Camp Zimbabwe	No		No	Standard terms and conditions apply. These are specific to NEW bookings for COVID-related travel conditions (from 20th July 2020)
Delaire Graff Lodges & Spa South Africa	Yes		Yes	We put together a flexible cancellation policy, which guests can access on our website
Deteema Springs Zimbabwe	Yes		No	Standard terms and conditions apply. These are specific to NEW bookings for COVID-related travel conditions (from 20th July 2020)
EcoTraining South Africa	Yes		Yes	We have implemented a more flexible policy up to the end of 2020. Thus a full refund on any bookings that couldn't take place due to flight cancellations and or borders being closed at short notice.
Elephant Bedroom Camp Kenya	Yes		Yes	Travel dates can be modified 14 days prior arrival Full deposits can be credited. New bookings: free cancelation before 14 days prior arrival
Elewana AfroChic Diani Kenya	Yes		Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Arusha Coffee Lodge Tanzania	Yes		Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Elephant Pepper Camp Kenya	No	N/A	Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Elsa's Kopje Meru Kenya	No	N/A	Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Kifaru House Kenya	Yes		Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Kilindi Zanzibar Tanzania	No	N/A	Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Lewa Safari Camp Kenya	Yes		Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Loisaba Lodo Springs Kenya	No	N/A	Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Loisaba Star Beds Kenya	No	N/A	Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Loisaba Tented Camp Kenya	No	N/A	Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Sand River Masai Mara Kenya	Yes		Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Serengeti Migration Camp Tanzania	No	N/A	Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Serengeti Pioneer Camp Tanzania	Yes		Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Taranagire Treetops Tanzania	No	N/A	Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana The Manor Tanzania	No	N/A	Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
Elewana Tortilis Camp Kenya	Yes		Yes	Cancellations: 30 days prior arrival = full refund Within 30 days = 100% fee Separate policy applies for COVID19 reason
endeavour safaris Botswana	No		Yes	none
Entamanu Ngorongoro Tanzania	Yes		Yes	Confirmed bookings cancelled: More than 61 days prior arrival: 20% fee 30 and 60 days prior arrival: 100% fee Less than 30 days: 100% fee
Entim Camp, Masai Mara Kenya	Yes		Yes	30% deposit required - No amendment fees for bookings postponed to 2021. No cancellation fees if cancelled 30 days+ prior arrival, full refund for confirmed bookings.
Escape + Explore South Africa	Yes	N/A	Yes	- Zero Deposit Payments. - 48 Hour Full Refund with new COVID related T&C's - 2021 Rate Freeze. - Automatic Value-Added Benefits on Postponed Bookings.
Esiweni Luxury Safari Lodge South Africa	Yes		Yes	We are flexible regarding a postponed booking due to covid 19 and we accept it without any fees .
Etosha Mountain Lodge Namibia	No		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Explore Sideways South Africa	Yes	N/A	Yes	Flexible cancellation policy up to 24 hours before the date of tour/experience.
Fancourt South Africa	Yes		Yes	Existing international bookings - moved to 31 October 2021 = same rate. Rate increase = moved from low to high season 100% refund = travel bans
Feline Fields Botswana	No	N/A	Yes	No cancellation fees if Corona related (with proof).
Finch Hattons Luxury Tented Camp Kenya	Yes		Yes	Cancelled bookings: 45 days prior = refund net of bank charges 44-31 days = 50% Less than 30 days = 100%
Four Seasons Hotel The Westcliff Johannesburg South Africa	Yes		Yes	CANCELLATION POLICY: WITHIN 60 DAYS = 20% CANCELLATION FEE / WITHIN 40 DAYS = 40% CANCELLATION FEE / WITHIN 30 DAYS = 100% CANCELLATION FEE
Four Seasons Safari Lodge Serengeti Tanzania	Yes		Yes	Please see our global policies on this link https://www.fourseasons.com/landing-pages/corporate/covid_19_policies/#:~:text=For%20guests%20with%20existing%20individual,by%20December%2031%2C%202020*.
Franchhoek Country House & Villas South Africa	Yes		Yes	Standard Policy apply however all bookings up to 30 June 2021 that cancel due to travel restrictions in the originating country or South Africa will be cancelled without penalty
Fugitives Drift Lodge South Africa	Yes		Yes	no cancellation fee for covid related cancellations
Fundu Lagoon Tanzania	No		Yes	Covid Cancellation Policy Payment 45 days prior arrival 45 days or less prior arrival = 100% fees
GOLD Restaurant South Africa	No		No	CANCELLATION POLICY: WITHIN 60 DAYS = 20% CANCELLATION FEE / WITHIN 40 DAYS = 40% CANCELLATION FEE / WITHIN 30 DAYS = 100% CANCELLATION FEE
Golden Africa Safaris Botswana	Yes		Yes	Standard Ts & Cs apply. COVID-related travel conditions apply from 1st October 2020. Contact rob@golden-africa.com for more information.
Gomoti Plains Camp Botswana	Yes		No	Standard terms and conditions apply. These are specific to NEW bookings for COVID-related travel conditions (from 20th July 2020)
Gomoti Private Camp Botswana	Yes		No	Standard terms and conditions apply. These are specific to NEW bookings for COVID-related travel conditions (from 20th July 2020)
Gran Melia Arusha, Melia Serengeti Lodge & Melia Zanzibar Tanzania	Yes		Yes	Cancellations can be made between 1 and 7 days before the scheduled arrival date. Some exclusions may apply.
Grand Dedale Country House South Africa	Yes		Yes	7 days prior to arrival, until 15/12/2020, or until new government restrictions are introduced.
Greystoke Mahale Tanzania	Yes		Yes	Confirmed bookings cancelled: More than 61 days prior arrival: 20% fee 30 and 60 days prior arrival: 100% fee Less than 30 days: 100% fee
Grootbos Private Nature Reserve South Africa	Yes		Yes	Existing international bookings ‚Äì move to 15 Dec 2021 = no additional costs 100% refund for travel bans No deposits required Payment 30 days prior
Habitas Namibia	No		Yes	Full refund if one can't travel due to cover
Hamerkop House By Lemala Tanzania	Yes		Yes	Deposits are refundable 45 days prior arrival for COVID19 reasons
Hamiltons Tented Camp South Africa	Yes		Yes	We have specific pandemic terms and conditions that cover any cancellations related to guests not being able to travel due to COVID-19.
Hoanib Valley Camp Namibia	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
House in the Wild Kenya	Yes		Yes	Bush and Beyond portfolio cancellation policy
Hoyo Hoyo Safari Lodge South Africa	Yes		Yes	We have specific pandemic terms and conditions that cover any cancellations related to guests not being able to travel due to COVID-19.
Hyena Pan Botswana	No		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Ikuka Safari Camp Tanzania	Yes		Yes	Deposit can be refunded if cancellation is due to Covid-19 travel restrictions.
Ila Safari Lodge Zambia	Yes		Yes	Existing Bookings: Payment required 30 days prior arrival. Cancelled bookings = 25% fee New Bookings: Fully refundable 30 days prior due to COVID reasons
Imbali Safari Lodge South Africa	Yes		Yes	We have specific pandemic terms and conditions that cover any cancellations related to guests not being able to travel due to COVID-19.
In Residence by Pieter Brundyn (Pty) Ltd South Africa	Yes		Yes	Should guests be unable to arrive in South Africa or depart their home country due to travel restrictions a free date change is offered. If a refund is required a suitable admin fee may be held
Ingwe Pan Zimbabwe	No		No	Standard terms and conditions apply. These are specific to NEW bookings for COVID-related travel conditions (from 20th July 2020)
Instinct of the Mara by Secluded Africa Kenya	Yes		Yes	Refund permitted if guest cancels due to a sudden change in COVID status or COVID regulations from arriving or departing destination.
Jabulani South Africa	Yes		Yes	30 days prior to arrival. For COVID related cancellation, penalities will be waved. No cancellation fee if booking is postponed.
Jaci's Lodges South Africa	Yes		Yes	Covid Specific policy as well as standard terms & conditions. Available on request
Jack's Camp Botswana	No		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Kambaku Lodge South Africa	Yes		Yes	Up to 2 calendar weeks prior arrival - 90% fully refundable & 10% non-refundable admin fee.
Kapama Private Game Reserve South Africa	Yes		Yes	‚ÄúShould travel not be possible for clients for any Covid-19 related cause or government restriction, we will waive all cancellations and refund in full or offer deferment of travel for 12 months, but within the corresponding season.‚Äù
Karima Nubian Rest House Sudan	Yes		Yes	No cancellation fees for COVID-related reasons.
Kaya Mawa Malawi	Yes		Yes	Existing Bookings: Payment required 30 days prior arrival. Cancelled bookings = 25% fee New Bookings: Fully refundable 30 days prior due to COVID reasons
Kiba Point Tanzania	No		Yes	Confirmed bookings cancelled: More than 61 days prior arrival: 20% fee 30 and 60 days prior arrival: 100% fee Less than 30 days: 100% fee
Kigelia Ruaha Tanzania	No		Yes	Confirmed bookings cancelled: More than 61 days prior arrival: 20% fee 30 and 60 days prior arrival: 100% fee Less than 30 days: 100% fee
Kipalo Hills by Secluded Africa Kenya	Yes		Yes	Refund permitted if guest cancels due to a sudden change in COVID status or COVID regulations from arriving or departing destination.
Kuro Tarangire Tanzania	Yes		Yes	Confirmed bookings cancelled: More than 61 days prior arrival: 20% fee 30 and 60 days prior arrival: 100% fee Less than 30 days: 100% fee
Kwessi Dunes Namibia	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
La Residence South Africa	Yes		Yes	New Bookings From 1 November 2020 Cancellation due to limited COVID19 reasons - 48 hours prior arrival = no penalty. For cancellation policies, contact property.
Lairds Lodge Country Estate South Africa	Yes		Yes	No deposits required and cancellation can be made upto 30 days prior to travel at no cost
Lamai Serengeti Tanzania	Yes		Yes	Confirmed bookings cancelled: More than 61 days prior arrival: 20% fee 30 and 60 days prior arrival: 100% fee Less than 30 days: 100% fee
Latitude 0 Degrees Uganda	Yes		Yes	Free Cancellation until 31st December. Free Booking Change.
Latitude 13 Degrees Malawi	Yes		Yes	Free Cancellation until 31st December. Free Booking Change.
Latitude 15 Degrees Zambia	Yes		Yes	Free Cancellation until 31st December. Free Booking Change.
Leeu Collection - Leeu Estates South Africa	Yes, Thurs - Sun		Yes	30 Day cancellation policy applies for stay dates current up to and including 30 April 2021 - flexible on a case by case basis. Should guests be unable to travel due to international travel bans, cancellation fees will not apply.
Lekkerwater Beach Lodge South Africa	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Lekkerwater Beach Lodge at De Hoop South Africa	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Lemala Ewanjan Tented Camp Tanzania	Yes		Yes	Deposits are refundable 45 days prior arrival for COVID19 reasons
Lemala Kuria Hills Tented Lodge Tanzania	Yes		Yes	Deposits are refundable 45 days prior arrival for COVID19 reasons
Lemala Mpingo Ridge Tented Lodge Tanzania	Yes		Yes	Deposits are refundable 45 days prior arrival for COVID19 reasons
Lemala Nanyukie Tented Lodge Tanzania	Yes		Yes	Deposits are refundable 45 days prior arrival for COVID19 reasons
Lemala Ndutu/Mara Tented Camp Tanzania	Yes		Yes	Deposits are refundable 45 days prior arrival for COVID19 reasons
Lemala Ngorongoro Tented Camp Tanzania	Yes		Yes	Deposits are refundable 45 days prior arrival for COVID19 reasons
Lentorre Lodge Kenya	Yes		Yes	Should a guest not be able to travel due to COVID related reasons stopping them from entering Kenya, or leaving their own country, we refund in FULL.
Leroo La Tau Botswana	Yes		Yes	All new bookings may be deferred or cancelled and refunded latest 48 hours prior to arrival due to COVID-19 related travel restrictions* or COVID-19 related illness
Lewa House Kenya	Yes		Yes	Should travel not be possible for clients for any Covid-19 related cause or government restriction, we will waive all cancellations and refund in full or offer deferment of travel for 12 months, but within the corresponding season.
Little Machaba Botswana	Yes		Yes	Standard terms and conditions apply. These are specific to NEW bookings for COVID-related travel conditions (from 20th July 2020)
Londolozi Game Reserve South Africa	Yes		Yes	A 20% deposit is required to hold space. In the event that COVID is still a concern 60 days prior to travel as per our COVID guidelines then we will refund the deposit.
Machaba Camp Botswana	Yes		Yes	Standard terms and conditions apply. These are specific to NEW bookings for COVID-related travel conditions (from 20th July 2020)
Makakatana Bay Lodge South Africa	Yes		Yes	Full refunds on any Covid related cancellation.
Makumu Private Game Lodge South Africa	Yes		Yes	Accommodation bookings that wish to cancel outright will fall within our normal cancellation policy:
MalaMala Game Reserve South Africa	Yes		Yes	No cancellation fees will be charged for bookings cancelled prior to 31 days of travel.
Mapula Botswana	No		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Mapula Lodge Botswana	No		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Mara Bushtops Camp & Spa Village Kenya	Yes		Yes	Full payment to reach us 2 weeks ahead of arrival of the guests. Cancellation fees will only kick in during these two weeks but we remain flexible to defer any bookings to a future date at no extra cost as long as the deposit is paid.
Mara Ngenche Safari Camp Kenya	Yes		Yes	Travel dates can be modified 14 days prior arrival Full deposits can be credited. New bookings: free cancelation before 14 days prior arrival
Mashatu Game Reserve Botswana	No	N/A	Yes	For as long as the Mashatu Covid-19 conditions apply to a reservation, we will allow cancellations up to and including 30 days prior to arrival with no penalties or the option to please postpone.
Matetsi Victoria Falls Zimbabwe	Yes		Yes	Contact directly for more details.
Mateya Safari Lodge South Africa	No		Yes	Full payment 45 days prior to arrival. 100% canceleation refund for COVID restriction travel
Mbweha Camp Kenya	Yes		Yes	Travel dates can be modified 14 days prior arrival Full deposits can be credited. New bookings: free cancelation before 14 days prior arrival
Meno a Kwena Botswana	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Meroe Camp Sudan	Yes		Yes	No cancellation fees when the cancellations is related to COVID Pandemic or safety related matters.
Mkombe's House Tanzania	No		Yes	Confirmed bookings cancelled: More than 61 days prior arrival: 20% fee 30 and 60 days prior arrival: 100% fee Less than 30 days: 100% fee
Molori Safari South Africa	Yes		Yes	Existing 2020/21 bookings can be postponed until December 2021, subject to availability. Standard cancellation policy applies for postponed bookings. New bookings for travel dates up until 1 March 2021 are taken without a deposit. Full payment due 30 days prior to check-in date. 50% cancellation fee if cancelled within 14 days of arrival and 100% cancellation fee applies to cancellation 7 days prior to check-in date.
Morukuru Family De Hoop South Africa	Yes		Yes	3 weeks before arrival
Morukuru Family Madikwe South Africa	Yes		Yes	3 weeks before arrival
Neptune Ngorongoro Luxury Lodge Tanzania	Yes		Yes	per contracts
Ngoma Safari Lodge Botswana	Yes		No	Standard terms and conditions apply. These are specific to NEW bookings for COVID-related travel conditions (from 20th July 2020)
Offbeat Mara Camp Kenya	Yes		Yes	We are extremely flexible and will allow people to cancel due to Covid issues right up until the day before travel to ensure they will not forfeit a deposit if they are unable to travel due to Covid issues.
Ol Jogi Kenya	Yes		Yes	If guests are unable to attend their booking or unable to travel for COVID-19 related issues only, there is an option to postpone their booking for a period of 12 months with no costs increment.
One&Only Cape Town South Africa	Yes		Yes	Given the current uncertain environment, we have updated our cancellation policy to give Kerzner guests the utmost flexibility.
Pepperclub Hotel South Africa	Yes		Yes	Free cancellation 1 day prior to arrival. After that 100% cancellation fee.
Perivoli Lagoon House South Africa	Yes		Yes	During these uncertain times, we understand that flexibility is important. Reservations potentially affected by Covid-19 will be handled on a case by case basis, to ensure an appropriate solution is found.
Planet Baobab Botswana	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Porini Lion Camp South Africa	Yes		Yes	In addition to allowing existing bookings to be postponed to next year, for all new bookings for travel in the remaining months of 2020 and in 2021 we will be offering our Flexi-booking terms while the uncertainty over the Pandemic continues. For all NEW bookings that are made with us in the months of September and October for subsequent travel dates, we can agree that the deposit of 25% is fully refundable up until 30 days before date of travel if customers decide to cancel in the event that any of the following restrictions apply due to the Pandemic: Suspension of international flights to Kenya or Tanzania from the customer’s country of residence. Entry restrictions (including mandatory quarantine) inbound to Kenya or Tanzania from the place where a customer’s flight would depart. Change to outbound government/state/regional travel advisory which prevents travel to Kenya or Tanzania from the customer’s country of residence.
Pure Africa Zimbabwe	Yes	N/A	Yes	FIT CANCELLATION 1 - 30 days before date of cruise: 100% cancellation fees 31 - 60 days before date of cruise: 20% cancellation fees
RETURNAfrica Pafuri Collection South Africa	Yes		Yes	COVID-19 Cancellation Policy: For guests with existing bookings confirmed to travel between 1 October 2020 to 31 March 2021: Accommodation may be postponed up to 31 March 2022, changes to travel dates need to be made 4 weeks prior to travel, guests can a make up to 2 adjustments per booking, should a travel ban be imposed on a country, the guests will be able to postpone their trip without penalty as per above, penalties for outright cancellations on existing bookings will be considered on a case by case basis. Cancellation must be made 30 days prior to arrival. Contact directly for more details.
Rhino Sands Safari Camp South Africa	Yes		Yes	Any cancellations due to Covid-19, whether due to government imposed travel restrictions, illness or exposure are risk free, and cancellations or postponements do not incur any fees. All other cancellations are governed by our existing cancellation policy.
Roca Belo Monte - Plantation Hotel Príncipe São Tomé and Príncipe	Yes		Yes	30 days prior to arrival, forteit 20% of total amount. 29-15 days prior to arrival, forfait 50% of the total amount. 14 days prior to arrival or no show, forfeit of 100%. The booking can be postponed for free.
RockFig Safari Lodge South Africa	Yes		Yes	COVID Cancellation policy: - Bookings that cancel due to COVID will be refunded in full. - 2020 bookings that postpone can do so up to 15 December 2021 with 2020 rates being honored. - 2021 bookings can postpone up to 15 December 2021 and quoted rates will be honored.
Roving- and Serengeti Bushtops Tanzania	Yes		Yes	For bookings between now and 28th February 2021 we have a no deposit policy. Full payment is due 2 weeks ahead of arrival which is when cancellation terms kick in. However we remain flexible in terms of deferments.
Royal Malwane South Africa	Yes		Yes	New Bookings From 1 November 2020 Cancellation due to limited COVID19 reasons - 48 hours prior arrival = no penalty. For cancellation policies, contact property.
Sable Alley Botswana	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Safari house Namibia	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Safarihoek Namibia	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Safarihoek Lodge Namibia	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
SafariHouse Namibia	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
San Camp Botswana	No	N/A	Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Sand Rivers Selous Tanzania	Yes		Yes	Confirmed bookings cancelled: More than 61 days prior arrival: 20% fee 30 and 60 days prior arrival: 100% fee Less than 30 days: 100% fee
Santorini Mozambique Mozambique	Yes		Yes	In cases where a guest is prevented from taking up their booking due to any governmental regulation or any medical incident relating to a pandemic, all cancellation costs will be waived and all monies will be refunded.
Savute Safari Lodge Botswana	Yes		Yes	All new bookings may be deferred or cancelled and refunded latest 48 hours prior to arrival due to COVID-19 related travel restrictions* or COVID-19 related illness
Segera Kenya	Yes		Yes	Covid19 related booking cancellations can be postponed without charge
Serengeti Safari Camp Tanzania	Yes		Yes	Confirmed bookings cancelled: More than 61 days prior arrival: 20% fee 30 and 60 days prior arrival: 100% fee Less than 30 days: 100% fee
Shinde, Shinde Enclave & Dinaka Botswana	No	N/A	Yes	All new bookings may be cancelled and refunded latest 48 hours prior to arrival should *COVID- 19 related travel restrictions or COVID-19 related illness
Shipwreck Lodge Namibia	Yes		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Shumbalala Game Lodge South Africa	No		Yes	No cancellation fees apply should travel be restricted in the originating country or in South Africa
Silvan Safari South Africa	Yes		Yes	Contact directly for cancellation policy.
Simien Lodge Ethiopia	Yes		Yes	Very flexible. Clients are not asked to pay until just prior to arrival
Sindabezi Island Zambia	Yes		Yes	Existing Bookings: Payment required 30 days prior arrival. Cancelled bookings = 25% fee New Bookings: Fully refundable 30 days prior due to COVID reasons
SkyBeds Botswana	No		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Spier Hotel and Wine Farm South Africa	Yes		No	48 hours prior to arival. In the event of cancellation due to COVID, no cancellation fee will apply.
Sun International South Africa	Yes		Yes	Cancellations are specific to the segment of business placed at Sun International which is outlined in the STO Agreement.
Sunbird Lodge by Secluded Africa Kenya	Yes		Yes	Refund permitted if guest cancels due to a sudden change in COVID status or COVID regulations from arriving or departing destination.
Thanda Safari South Africa	Yes		Yes	Should travel not be possible for clients for any Covid-19 related cause or government restriction, we will waive all cancellations and refund in full or offer deferment of travel for 12 months, but within the corresponding season.
The Africa Experience Botswana	Yes		Yes	Full payment due two weeks prior to travel and should guests not be able to travel due to proven, COVID 19 related restrictions, we will refund 100% or postpone with no rate change for up to 12 months.
The Alphen Boutique Hotel South Africa	Yes		Yes	If any reservation is cancelled due to Covid Travel Restrictions more that 30 (normal) or 45 (festive) days before arrival we will refund all deposits and payments in full.
The Bushcamp Company Zambia	Yes		Yes	100% refunds for any cancellations due to COVID-related travel restrictions
The Cellars-Hohenort South Africa	Yes		Yes	We do not require deposits and cancellations up to 2 weeks out do not have any penalties
The Cliff, Lake Nakuru Kenya	Yes		Yes	No cancellation fees applicable if cancelled 30 days or more prior to arrival and full refund for already paid bookings.
The Emakoko Kenya	Yes		Yes	Should travel not be possible for clients for any Covid-19 related cause or government restriction, we will waive all cancellations and refund in full or offer deferment of travel for 12 months, but within the corresponding season.
The Jackal & Hide Botswana	No		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
The Last Word Constantia South Africa	No	N/A	Yes	Cancellations as a result of Covid - full refund but must supply a medical certificate. Cancellations as a result of disinclination to travel or any other reason - following terms and conditions apply: - Cancellation 30 to 15 days prior to arrival - 50% cancellation fees - Cancellation 15 days or less prior to arrival - 100% cancellation fees
The Last Word Franschhoek South Africa	Yes		Yes	Cancellations as a result of Covid - full refund but must supply a medical certificate. Cancellations as a result of disinclination to travel or any other reason - following terms and conditions apply: - Cancellation 30 to 15 days prior to arrival - 50% cancellation fees - Cancellation 15 days or less prior to arrival - 100% cancellation fees
The Last Word Kitara South Africa	Yes		Yes	Cancellations as a result of Covid - full refund but must supply a medical certificate. Cancellations as a result of disinclination to travel or any other reason - following terms and conditions apply: - Cancellation 30 to 15 days prior to arrival - 50% cancellation fees - Cancellation 15 days or less prior to arrival - 100% cancellation fees
The Last Word Long Beach South Africa	Yes		Yes	Cancellations as a result of Covid - full refund but must supply a medical certificate. Cancellations as a result of disinclination to travel or any other reason - following terms and conditions apply: - Cancellation 30 to 15 days prior to arrival - 50% cancellation fees - Cancellation 15 days or less prior to arrival - 100% cancellation fees
The Marly Boutique Hotel and Spa South Africa	Yes		Yes	If any reservation is cancelled due to Covid Travel Restrictions more that 30 (normal) or 45 (festive) days before arrival we will refund all deposits and payments in full.
The Oberoi Beach Resort, Mauritius Mauritius	No	N/A	Yes	Flexible
The Residence hotel South Africa	Yes		Yes	Very flexible
The Retreat Rwanda	Yes		Yes	Flexible cancellation 1 week before arrival
The River Club Zambia Zambia	Yes		Yes	Subject to availability, accommodation bookings may be postponed by up to 15 months from the date of the booking - T & C's apply.
The Silo Hotel South Africa	Yes	N/A	Yes	New Bookings From 1 November 2020 Cancellation due to limited COVID19 reasons - 48 hours prior arrival = no penalty. For cancellation policies, contact property.
The Table Bay Hotel South Africa	Yes		Yes	FIT Policy - Booking can be released eight prior to arrival without incurring any charges. Different policies will apply for groups pending size of group
The Twelve Apostles Hotel and Spa South Africa	Yes		Yes	All properties are separately operated, regarding above.
Tintswalo Atlantic South Africa	Yes		Yes	Any booking cancelled within 30 days of travel will be liable for a 100% cancellation fee, except where a guest cancels for any circumstances outside their control brought on/due to Covid-19 border closures, illness etc.
Tintswalo Safari Lodge South Africa	Yes		Yes	Any booking cancelled within 30 days of travel will be liable for a 100% cancellation fee, except where a guest cancels for any circumstances outside their control brought on/due to Covid-19 border closures, illness etc.
Tipilikwani Mara Camp Kenya	Yes		Yes	Travel dates can be modified 14 days prior arrival Full deposits can be credited. New bookings: free cancelation before 14 days prior arrival
Tongabezi Zambia	Yes		Yes	Existing Bookings: Payment required 30 days prior arrival. Cancelled bookings = 25% fee New Bookings: Fully refundable 30 days prior due to COVID reasons
Tuludi Botswana	No		Yes	Provisional bookings can be held for two weeks and are automatically extended by four weeks if not confirmed, subject to terms and conditions.
Upendo Beach & Upendo House Tanzania	Yes		Yes	14 days prior to check in or if non refundable then we are providing credit of full value that can be used up to 1 year later
Verney's Camp Zimbabwe	No		No	Standard terms and conditions apply. These are specific to NEW bookings for COVID-related travel conditions (from 20th July 2020)
White Pearl Resorts Mozambique	Yes		Yes	In light of the COVID-19 Coronavirus being declared a pandemic, we will be relaxing our cancellation policy until further notice. Each booking will be dealt with on an individual basis.
Xugana Island Lodge Botswana	Yes		Yes	All new bookings may be deferred or cancelled and refunded latest 48 hours prior to arrival due to COVID-19 related travel restrictions* or COVID-19 related illness
Zannier Hotels Omaanda Namibia	Yes		Yes	https://www.zannierhotels.com/wp-content/uploads/2020/05/Zannier-Hotels-COVID-policy-2020-21.pdf
Zannier Hotels Sonop Namibia	Yes		Yes	Zannier Hotels cancellation policy:https://www.zannierhotels.com/wp-content/uploads/2020/05/Zannier-Hotels-COVID-policy-2020-21.pdf
Zanzibar Collection - Baraza Resort & Spa, Zanzibar Tanzania	Yes		Yes	30 days and above depending on the stay period.
Zuri Zanzibar Zanzibar	Yes		No	For travel between 11 January to 31 May 2021, 7 days cancellation policy or option to move booking within next 12 months. From 1 June 2021, back to standard cancellation policy 30 days prior unless announced otherwise.

255Uncharted

Tanzania

African Bush Camps

Botswana, Zimbabwe

Alex Walker’s Ngare Serian

Tanzania

Alex Walker’s Nkorombo Camp

Tanzania

Alex Walker’s Serengeti South Camp

Tanzania

Alex Walker’s Serian - Serengeti Lamai

Tanzania

Alex Walker’s Serian - The Original

Tanzania

andBeyond Lake Manyara Tree Lodge

Tanzania

Asilia Tanzania: Oliver's Camp, The Highlands, Namiri Plains, Sayari, Jabali Ridge, Roho ya Selous, Matemwe Lodge, Beach House and Retreat, Olakira

Tanzania

AtholPlace House & Villa

South Africa

Azura Benguerra

Mozambique

Buhoma Lodge / Ishasha Lodge / Hotel No 5 - Uganda

Uganda

Bukela Game Lodge - Amakhala Game Reserve

South Africa

Camissa House

South Africa

Camp Hwange

Zimbabwe

Cape Town Helicopters

South Africa

Chele Chele Villa

Tanzania

Coral Lodge

Mozambique

Deka Camp

Zimbabwe

Delaire Graff Lodges & Spa

South Africa

endeavour safaris

Botswana

Entamanu Ngorongoro

Tanzania

Entim Camp, Masai Mara

Kenya

Escape + Explore

South Africa

Esiweni Luxury Safari Lodge

South Africa

Golden Africa Safaris

Botswana

Habitas

Namibia

Ikuka Safari Camp

Tanzania

Ila Safari Lodge

Zambia

Imbali Safari Lodge

South Africa

In Residence by Pieter Brundyn (Pty) Ltd

South Africa

Karima Nubian Rest House

Sudan

Lairds Lodge Country Estate

South Africa

Lentorre Lodge

Kenya

Londolozi Game Reserve

South Africa

Meroe Camp

Sudan

Offbeat Mara Camp

Kenya

Ol Jogi

Kenya

Rhino Sands Safari Camp

South Africa

Roca Belo Monte - Plantation Hotel Príncipe

São Tomé and Príncipe

Segera

Kenya

Simien Lodge

Ethiopia

The Africa Experience

Botswana

The Alphen Boutique Hotel

South Africa

The Bushcamp Company

Zambia

The Cellars-Hohenort

South Africa

Upendo Beach & Upendo House

Tanzania

Verney's Camp

Zimbabwe

White Pearl Resorts

Mozambique

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